Posted by Matt Caesar on Mon, Aug 17, 2009 @ 03:41 PM
We are quickly coming up on the 25th DSI/ITI User Group. This year marks my 12th year at the conference and it is a time of the year I look forward to with both great excitement and a bit of nervousness.
Each and every day that we come to work we strive to improve your experience with our products. User Group gives us the opportunity to connect with our user base directly to discuss new products, brainstorm new ideas and, what I feel is most important, reaffirm our commitment to our users by connecting on a personal level.
Our users are not simply a number or a facility to us- they are the ones that we are here to serve and support. I will admit that I do not know someone from each of our hundreds of clients yet, but I am getting close!
Our goal is to continue to prove to you that you made the right choice selecting DSI/ITI as your technology provider. If you are at this year's User Group conference, please take a minute to let me know how we are doing. I hope to see you soon!
Posted by Matt Caesar on Thu, Jun 04, 2009 @ 09:06 AM
I just wanted to take a moment to expand on a comment that was posted on my last blog post.
A question was asked about receiving refunds from Inmate Telephone in an easier manner than having to call in and speak with a live operator. We at DSI/ITI understand the importance of allowing families and friends to communicate with incarcerated loved ones and continually strive to find ways to make the process quicker and easier.
Starting June 4th, ITI customers will be able to open an account 24 hours a day, 7 days a week via ITI Billpay. This is in addition to the normal features already available such as adding money to your account and viewing account statements. If you have already established an account with ITI, we also offer an automated phone system to make a payment and check your balance that is available 24 hours a day, 7 days a week as well.
Sending money to incarcerated loved ones is also something that can be accomplished 24 hours a day, 7 days a week via InmateBanker. Payments can be posted within minutes to an inmates account, subject to facility regulations.
The ultimate goal is to make communicating with your loved ones convenient and simple. We understand that your time is valuable and we want to minimize how long you spend talking to our live operators and let you spend that time communicating with your loved ones.
We continue to work on new enhancements to our existing services to reach this goal and welcome any future suggestions.